Customer Service Operations Executive - Bali, Indonesia

Join KVC Industrial Supplies as a Customer Service Operations Executive in the vibrant heart of Bali! This is your opportunity to play a pivotal role in delivering exceptional customer experiences while contributing to the growth of a dynamic industrial supplies company. In this role, you'll be part of a team that ensures our customers receive the best service possible, using tools like Salesforce and Zendesk to manage and streamline customer interactions. Located in Canggu, you'll work in a lively and supportive environment, surrounded by the natural beauty of Bali.

At KVC Industrial Supplies, we pride ourselves on our commitment to customer satisfaction and operational excellence. As a Customer Service Operations Executive, you'll be at the forefront of this mission, working closely with our sales and support teams to drive customer loyalty and satisfaction. You'll have the chance to develop your skills in a fast-paced, innovative environment, with opportunities for professional growth and advancement.

📋 Tanggung Jawab Pekerjaan

• Manage and track customer inquiries and support requests using Salesforce and Zendesk.
• Ensure timely and accurate responses to customer queries, ensuring high levels of customer satisfaction.
• Collaborate with the sales and support teams to resolve customer issues and improve service quality.
• Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
• Provide training and support to junior staff to maintain high service standards.
• Stay up-to-date with industry trends and best practices in customer service operations.
• Contribute to the development and implementation of customer service strategies and initiatives.
• Work closely with the marketing team to promote customer loyalty and satisfaction programs.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service operations, preferably in the industrial supplies industry.
• Proven experience with Salesforce and Zendesk, or similar customer service management tools.
• Strong analytical and problem-solving skills, with the ability to monitor and analyze customer service metrics.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
• Proficiency in English, both written and spoken.
• Ability to work in a fast-paced, dynamic environment with a focus on customer satisfaction.
• Familiarity with industry standards and best practices in customer service operations.

🛠️ Keahlian

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