Customer Service Specialist - Bali (Remote)

Join Suy Sing Commercial Corporation as a Customer Service Specialist in beautiful Bali! In this dynamic role, you will serve as the frontline representative of our brand, delivering exceptional service to clients while supporting our Sales team in achieving monthly targets. Located in the vibrant city of Denpasar, you'll be part of a team that thrives in a fast-paced environment, using tools like Salesforce and Zendesk to manage customer interactions efficiently.

As a Customer Service Specialist, you'll be responsible for handling inquiries, resolving complaints, and ensuring customer satisfaction. You'll work closely with our Sales team to understand client needs and provide tailored solutions. With opportunities for growth and development, this role is perfect for someone looking to make a difference in the travel and hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and effective resolution.
• Support the Sales team by providing information and assistance to clients, helping to close deals and increase sales.
• Manage customer data and interactions using Salesforce and Zendesk, maintaining accurate and up-to-date records.
• Assist in the development and implementation of customer service strategies and processes.
• Provide exceptional customer service, ensuring high levels of satisfaction and loyalty.
• Participate in team meetings and contribute to the development of service standards and best practices.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the overall success of the team by maintaining a positive and professional attitude.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the travel, hospitality, or retail industry.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM and customer service software such as Salesforce and Zendesk.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

Lowongan Terkait