Call Center Representative - Healthcare Clinic

Are you a compassionate communicator with a passion for helping others? Klinik Utama Bedah STWC is seeking a dedicated Call Center Representative to join our team in Jakarta Barat. As the first point of contact for our patients, you will play a vital role in ensuring their needs are met with professionalism and care. This is an exciting opportunity to be part of a growing healthcare clinic dedicated to providing top-notch medical services.

In this role, you will handle inbound and outbound calls, scheduling appointments, answering patient inquiries, and providing information about our clinic's services. You will work closely with our medical staff to ensure smooth communication and a positive patient experience. With the right candidate, we can create a supportive and dynamic work environment where you can grow and develop your skills.

📋 Tanggung Jawab Pekerjaan

• Answer and direct incoming calls from patients, answering questions about our services, scheduling appointments, and providing information about our clinic.
• Handle outbound calls to follow up with patients, remind them of upcoming appointments, and gather feedback on their experience.
• Use our call center software, such as Freshdesk or Zendesk, to manage and track calls efficiently.
• Maintain accurate and up-to-date patient records and appointment schedules.
• Provide exceptional customer service, demonstrating empathy, patience, and professionalism in all interactions.
• Collaborate with our medical staff to ensure accurate and timely information is provided to patients.
• Adhere to our clinic's policies and procedures, including confidentiality and data protection guidelines.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 1-2 years of experience in a customer service or call center role, preferably in the healthcare industry.
• Strong communication skills, both verbal and written, with the ability to handle difficult conversations calmly and professionally.
• Familiarity with call center software, such as Freshdesk or Zendesk, is a plus.
• Excellent time management skills, with the ability to multitask and prioritize tasks effectively.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in a related field, such as healthcare administration, business, or communications, is a plus.
• Fluency in both Indonesian and English is preferred.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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